Shopify Support Retainer

What's Included

Everything you need to keep your store running smoothly and evolving with your business.

Priority Support

Jump the queue. Retainer clients get priority response times and dedicated attention when issues arise.

Ongoing Development

New features, updates, tweaks. Use your hours for whatever development work you need each month.

Bug Fixes

Quick fixes for issues that pop up. No waiting for quotes or project scheduling - just fast resolution.

Proactive Maintenance

Regular checks to catch issues before they become problems. Theme updates, security reviews, performance monitoring.

Strategic Guidance

Technical advice when you're planning new features or evaluating solutions. A developer perspective on tap.

Direct Communication

Slack, email, or video calls - whatever works for you. Direct access to me, no ticket systems or support tiers.

How It Works

Simple, flexible support that adapts to your needs

Included

Monthly development hours
Priority response (same business day)
Bug fixes and troubleshooting
Small feature additions
Theme updates and tweaks
Technical consulting calls
Rollover of unused hours (1 month)

Not Included

Major rebuilds (quoted separately)
Complex new integrations
Full theme redesigns
Third-party app costs
Design work (I'm a developer)

Larger projects can be quoted separately at retainer rates.

Typical Retainer Tasks

New landing page section

Klaviyo event wiring

Custom shipping rules

Product page enhancements

Checkout customizations

App integration tweaks

Mobile experience fixes

Performance optimization

Collection page updates

Cart/checkout flow changes

Metafield implementations

Analytics/tracking setup

Retainer FAQs

How many hours do I get per month?

It depends on your needs. Most clients are on 10-20 hours per month, but I can accommodate more or less. We'll figure out the right amount during the discovery call based on your typical requirements.

What's the minimum commitment?

I ask for a 3-month initial commitment so we can build a proper working relationship. After that, it's month-to-month with 30 days notice to end. Most retainer clients stay for years.

What if I don't use all my hours?

Unused hours roll over for one month. If you consistently don't use your allocation, we can adjust the retainer down. I want this to work for both of us.

What if I need more hours than usual?

No problem. Additional hours are billed at your retainer rate. For larger projects, we can scope and quote separately - retainer clients get priority scheduling and preferential rates.

How do we communicate?

However works best for you. Most clients use Slack for quick messages, email for detailed requests, and occasional video calls for complex discussions. You'll have direct access to me - no ticket systems.

Is this right for my business?

Retainers work best for established stores with ongoing development needs. If you're regularly making changes, adding features, or need reliable technical support - a retainer saves money vs. project-by-project work. If you only need occasional help, per-project might be better.